Effective Date: 11 July 2026

Privacy Policy for Resilient Life Coaching Ltd

Resilient Life Coaching Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our coaching services.

1. Who We Are

Resilient Life Coaching Ltd
Company Number: 15790875

Email: tim.harvey@the-lifecoach.com

Telephone: 07746 736124

Website: www.the-lifecoach.com

2. Information We Collect

We may collect the following information:

• Your name

• Email address

• Telephone number

• Information you provide through contact forms

• Information shared during coaching sessions

• Payment information (processed securely through third-party payment providers)

• Website usage data through Google Analytics

• IP address and browser information

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Deliver coaching services

• Arrange coaching appointments

• Process payments

• Send information you have requested

• Improve our website and services

• Comply with legal obligations

We will only use your information where we have a lawful basis to do so under UK GDPR.

4. Coaching Confidentiality

Information shared during coaching sessions is treated as confidential.

Confidential information may only be disclosed where:

• You provide your consent.

• We are required to do so by law.

• There is a serious concern regarding your safety or the safety of another person.

5. Marketing

We will only send marketing communications where you have chosen to receive them.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

We use Google Analytics to collect anonymous information about website usage.

You can control or disable cookies through your browser settings.

7. Google Analytics

We use Google Analytics to understand website traffic and improve our services.

Google Analytics may collect information such as:

• Pages visited

• Time spent on the website

• Device information

• Approximate location

• Browser type

This information is anonymised where possible.

8. How We Store Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Your information is retained only for as long as necessary to provide our services or comply with legal obligations.

9. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party providers where necessary, including:

• Payment processors

• Website hosting providers

• Email service providers

• Google Analytics

• Professional advisers where legally required

All third parties are expected to protect your information appropriately.

10. Your Rights

Under UK GDPR you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request transfer of your information where applicable

• Withdraw consent where processing relies on consent

To exercise your rights, please contact us using the details above.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

12. Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal information from anyone under the age of 18.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Resilient Life Coaching Ltd Email : tim.harvey@the-lifecoach.com

Telephone: 07746 736124

If you are unhappy with how your information has been handled, you have the right to complain to the UK Information Commissioner's Office (ICO).